We understand the importance of reliable equipment, dependable delivery, and clear communication. This page provides answers to commonly asked questions about our Australian-made products, freight options, and what you can expect when working with Jadan. If you require further information, our team is always available to assist.
All online orders are shipped within 72 hours Monday-Friday unless notified
We comply with Australian Consumer Law. If a spare part is faulty or defective on arrival, it must be returned for inspection before we process a replacement or refund. Once confirmed, we will, at our discretion, provide a full replacement or refund, including postage/shipping costs. This applies to spare parts only and excludes whole goods.
Return eligibility:
· Request within 30 business days of receipt
· Item unused, in original condition and packaging
· Proof of purchase required
For full details, please refer to our Terms and Conditions.
Go to our Warranty Registration page and complete this form.
Go to our Warranty Claim page and complete this form and our team will be in touch with you soon.
All Jadan equipment is proudly manufactured in Australia using high-quality materials to ensure strength, durability, and long service life in local conditions.
Yes, we arrange freight across Australia. Whether you’re in a regional area or closer to a major centre, we work with reliable carriers to get your equipment delivered safely and efficiently.
Delivery times can vary depending on your location and current production schedules. Our team will provide an estimated timeframe when you place your order and keep you informed along the way.
Yes, customers are welcome to arrange their own transport if preferred. We can assist with loading and provide the necessary details to ensure a smooth pickup.
From enquiry to delivery, we focus on clear communication and dependable service. Our team will guide you through the process and keep you updated so you know exactly what to expect.
Absolutely. We stand behind our products and are available to help with any questions, parts, or support you may need after your equipment is delivered.
Have a question? We’d love to hear from you!
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